Refund policy

Returns & Exchanges

We want you to love how it fits. If it is not right, here is how to make it right.

The short version

30 days from delivery to start a return or exchange
Free size exchanges (one per order)
Items must be unworn, unwashed, and have all original tags attached
Refunds go back to your original payment method within 5 to 10 business days of us receiving your return
Items marked Final Sale cannot be returned or exchanged

What can be returned

Full-price and sale items can be returned within 30 days of delivery as long as they are:

Unworn, unwashed and unaltered
Free of makeup, deodorant, perfume, pet hair and odors
Returned with all original tags still attached and in the original packaging

Returns that do not meet these conditions will be sent back to you at your cost and will not be refunded.

What cannot be returned

Items marked Final Sale on the product page
Gift cards
Items returned after 30 days from delivery

Exchanges

Wrong size? We will exchange it for a different size of the same item, free of charge, once per order and subject to availability. We cover shipping on the replacement. If the size you want is sold out, we will refund you instead.

Want a different item altogether? Return the original for a refund and place a new order. It is the fastest way to make sure you get the piece before it sells out.

How to start a return or exchange

Email hello@seravani.com within 30 days of delivery with your order number, the item(s), and whether you want a refund or an exchange (and which size).
We reply within 1 business day with your return instructions and return address.
Pack the item(s) with tags attached and ship within 7 days of receiving your instructions. Keep your tracking number.

Returns sent without contacting us first cannot be processed.

Return shipping

For refunds, return shipping is paid by the customer. We recommend a tracked service, as we cannot be responsible for returns lost in transit. Size exchanges and returns caused by our mistake are free, and we will send you a prepaid label.

Refunds

Once your return arrives and passes inspection, we refund the item price to your original payment method within 5 to 10 business days. Your bank may take a few extra days to show it. Original shipping charges are not refunded unless the return is due to our error.

Damaged, defective or wrong items

If something arrives damaged, defective, or is not what you ordered, email us within 7 days of delivery with your order number and a photo. We will send a replacement or a full refund, including shipping, and in most cases you will not need to send the item back.

Canceling an order

You can cancel any order that has not shipped yet. Email us with your order number and we will cancel and refund you the same business day. Once a tracking number exists, the order counts as shipped and is treated as a return.