Help center
Frequently asked.
Quick answers on shipping, returns, sizing and payments.
Orders & Shipping
How long does shipping take?
Orders ship within 3 business days, then delivery usually takes 4 to 5 business days (up to 10 at the outside). Free standard shipping on US orders over $75. Full details in our Shipping Policy.
Do you ship internationally?
Right now we ship within the United States only. International shipping is coming soon. Join the Inner Circle to hear first.
Can I change or cancel my order?
Yes, as long as it has not shipped. Email hello@seravani.com with your order number and we will cancel and refund you the same business day. Once it has a tracking number, it is treated as a return.
Where is my order?
You will get a tracking email as soon as your order ships. Haven't seen it after 3 business days? Email us with your order number.
Returns & Exchanges
What is your return policy?
You have 30 days from delivery to return unworn, unwashed items with tags attached. Items marked Final Sale cannot be returned. See the full Returns & Exchanges policy.
Can I exchange for a different size?
Yes. Size exchanges are free, once per order, subject to availability. Email us to start one and we will send a prepaid label.
When will I get my refund?
Within 5 to 10 business days of your return arriving and passing inspection, back to your original payment method.
Fit & Sizing
How do I find my size?
Use our Size Guide. Every product page also lists the model's height and the size she is wearing.
I'm between sizes. What should I do?
Size up for fitted and structured pieces like corsets, bodycon and tailoring. Take your usual size in relaxed knits and outerwear.
Do you carry extended sizes?
Yes. Most styles run XS to XL, and our Curve range covers 1X to 3X.
Payments & Promos
What payment methods do you accept?
All major cards, Shop Pay, Apple Pay, Google Pay, PayPal, and Afterpay so you can split your order into 4 interest-free payments.
How do I get 15% off?
Join the Inner Circle at the bottom of any page. Your code arrives by email. It works on your first full-price order and cannot be combined with other offers.
Still have a question?
Contact us